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1.  We will help people to find funerals that are within their means.
2.  We will be open about the price of our services, including third party costs:
o   in initial conversations
o   within our price lists
o   on our website

3.  We will be open about the amount of any deposit we require, and when this and the final balance are due:
o   in initial conversations
o   within our price lists
o   on our website